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衡量心理健康中心的消费者满意度。

Measuring consumer satisfaction in a mental health center.

作者信息

Hart W T, Bassett L

出版信息

Hosp Community Psychiatry. 1975 Aug;26(8):512-5. doi: 10.1176/ps.26.8.512.

DOI:10.1176/ps.26.8.512
PMID:1165086
Abstract

In this age of consumerism, the degree of patient satisfaction should be considered when evaluating mental health services, according to the authors. They attempted to measure consumer satisfaction of mental health center patients by correlating it with various demographic and therapeutic parameters such as length of treatment, age, socioeconomic status, and previous expectations. One surprising finding was that patients treated by the approach least popular with the therapists, extended intake, rated the services higher than those treated by approaches considered more acceptable.

摘要

作者认为，在这个消费主义时代，评估心理健康服务时应考虑患者的满意度。他们试图通过将心理健康中心患者的消费满意度与各种人口统计学和治疗参数（如治疗时长、年龄、社会经济地位和先前的期望）相关联来衡量。一个惊人的发现是，采用治疗师最不常用的方法——延长初次面谈——进行治疗的患者对服务的评价高于采用被认为更可接受方法治疗的患者。

相似文献

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Measuring consumer satisfaction in a mental health center.衡量心理健康中心的消费者满意度。
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The extent, nature, and utility of evaluating consumer satisfaction in community mental health centers.在社区心理健康中心评估消费者满意度的范围、性质和效用。
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引用本文的文献

1
The development, factor analysis, and revision of a client satisfaction form.
Community Ment Health J. 1981 Fall;17(3):226-35. doi: 10.1007/BF00757377.
2
Consumer satisfaction: some new twists to a not so old evaluation.消费者满意度：对一项不算陈旧的评估的一些新变化。
Community Ment Health J. 1984 Summer;20(2):123-34. doi: 10.1007/BF00792522.
3
Rural community mental health consumer satisfaction and psychiatric symptoms.
Community Ment Health J. 1990 Aug;26(4):309-18. doi: 10.1007/BF00752722.
4
A client satisfaction survey as one element in evaluation.客户满意度调查作为评估中的一个要素。
Community Ment Health J. 1978 Fall;14(3):248-52. doi: 10.1007/BF00754505.