Heath B H, Hultberg R A, Ramey J M, Ries C S
Community Ment Health J. 1984 Summer;20(2):123-34. doi: 10.1007/BF00792522.
Satisfaction with mental health services was assessed by client consumers. Clients also reported on their level of symptomatology. Results revealed that younger clients reported less satisfaction and symptomatology than older clients. Sex, ethnicity, and a prior history of treatment were unrelated to satisfaction, but males and blacks were found to report less distress than females and whites respectively. Results on the variables of marital status, fee, location of service, and referral source were confounded by program. Retardation and geriatric clients, who, as a group reported less satisfaction, were overrepresented in the never married, no fee, and residential setting variables, all of which showed lower levels of satisfaction. The same overrepresentation was true of the retardation group alone on the symptomatology measure. Consumer satisfaction and symptomatology were found unrelated.
心理健康服务的满意度由客户消费者进行评估。客户还报告了他们的症状水平。结果显示，年轻客户报告的满意度和症状比老年客户少。性别、种族和既往治疗史与满意度无关，但发现男性和黑人分别比女性和白人报告的痛苦更少。婚姻状况、费用、服务地点和转介来源等变量的结果因项目而混淆。作为一个群体报告满意度较低的智力迟钝和老年客户，在未婚、免费和居住环境变量中占比过高，所有这些变量的满意度水平都较低。仅智力迟钝组在症状测量方面也存在同样的过高占比情况。发现消费者满意度与症状无关。
