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留住员工的基本要素。

The ABC's of staff retention.

作者信息

High S H

机构信息

University Physicians, Inc., Faculty Practices, University of Maryland, 419 W. Redwood Street, Suite 230, Baltimore, MD 21201-1734, USA.

出版信息

J Med Pract Manage. 2001 Sep-Oct;17(2):93-6.

Abstract

The purpose of this article is to aid management in recognizing the key components to staff retention. Preparation for recruitment efforts, evaluating compensation, and establishing and maintaining good channels of communication are worthy undertakings for the purposes of reducing turnover. Combating turnover is really as easy as Appreciating your staff, rewarding the Behavior you want, and Continuing to ensure a work environment that is conducive to a place employees want to work. One of the key factors is listening. Do you hear what your staff is saying? Can you address their concerns? Do you communicate regularly with line staff? Are there ideas they have that can lead to improvements? Lead by example. If your staff sees your passion for the work, they will respect you and work hard to deliver what you have agreed are the goals on an individual and overall business objective level. Once you have established the aggregate levels that exist within your practice, you can move on to evaluating where each employee falls within the range.

摘要

本文旨在帮助管理层认识到留住员工的关键要素。为招聘工作做好准备、评估薪酬以及建立并维持良好的沟通渠道,对于减少人员流动来说都是值得去做的事情。对抗人员流动其实很简单,即赏识你的员工、奖励你所期望的行为,并且持续确保营造一个员工愿意工作的环境。其中一个关键因素就是倾听。你听到员工在说什么了吗?你能解决他们的担忧吗?你是否定期与一线员工沟通?他们有没有能带来改进的想法?以身作则。如果你的员工看到你对工作的热情,他们就会尊重你,并努力实现你在个人和整体业务目标层面所认同的目标。一旦你确定了业务范围内存在的总体水平,就可以着手评估每个员工处于该范围的什么位置。

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