Tempier Raymond, Pawliuk Nicole, Perreault Michel, Steiner Warren
Department of Psychiatry McGill University, Montreal General Hospital, Quebec, Canada.
Community Ment Health J. 2002 Feb;38(1):51-9. doi: 10.1023/a:1013907914849.
Outpatients with long-term psychotic disorders from two clinical case management programs were interviewed one-on-one to determine their satisfaction with specific aspects of such services. Patients answered standardized questionnaires and two open-ended satisfaction questions. The close follow-up provided by these programs led us to expect high patient satisfaction, and most patients were very satisfied with their clinical case managers. Lower functioning patients, followed by more intensive clinical case management, were equally satisfied to those followed by a less intensive program. However, many patients revealed dissatisfaction with explanations about clinical treatment and services.
来自两个临床病例管理项目的长期精神疾病门诊患者接受了一对一访谈，以确定他们对这类服务特定方面的满意度。患者回答了标准化问卷以及两个开放式满意度问题。这些项目提供的密切随访使我们预期患者满意度较高，而且大多数患者对他们的临床病例管理人员非常满意。功能较低的患者，在接受更密集的临床病例管理后，与接受较不密集项目的患者满意度相当。然而，许多患者表示对临床治疗和服务的解释不满意。
