Simmons Janice C
Qual Lett Healthc Lead. 2002 Mar;14(3):2-13, 1.
Today hospital emergency departments are likely to find themselves filled with more patients than ever before. Sometimes, they may have to close their doors temporarily and divert patients to other facilities. However, many hospitals are starting to acknowledge that solutions to ED problems must be initiated systemwide. This means improving staff scheduling, incorporating new information management systems, implementing bedside registration, rethinking triage procedures, communicating better with other hospitals, reviewing patient satisfaction, and improving the way patients are discharged. The results can be improved quality of care--and more satisfied patients.
如今，医院急诊科可能会发现自己接待的患者比以往任何时候都多。有时，他们可能不得不暂时关门，并将患者分流到其他医疗机构。然而，许多医院开始认识到，必须在全系统范围内启动解决急诊科问题的方案。这意味着改善人员排班、引入新的信息管理系统、实施床边登记、重新思考分诊程序、与其他医院更好地沟通、审查患者满意度以及改进患者出院方式。结果将是提高护理质量——以及让患者更满意。
