Pandiani J A, Banks S M, Schacht L M
Vermont Department of Developmental & Mental Health Services, Waterbury 05671-1601, USA.
Adm Policy Ment Health. 2001 Nov;29(2):145-55. doi: 10.1023/a:1014388614560.
Consumer satisfaction is increasingly used to measure community mental health program performance. Understanding the relationship between consumer satisfaction and treatment outcomes is only beginning. This article adds to this understanding by reporting on an assessment of the relationship between consumer evaluation of community mental health services and incarceration after treatment in a statewide system of care. Results indicate that satisfaction with services is related to incarceration after treatment, with satisfied consumers having lower incarceration rates. These results support the use of self-reported consumer satisfaction as a measure of mental health program performance.
消费者满意度越来越多地被用于衡量社区心理健康项目的绩效。对消费者满意度与治疗结果之间关系的理解才刚刚起步。本文通过报告对一个全州范围的照护系统中消费者对社区心理健康服务的评估与治疗后监禁情况之间关系的评估，增进了这一理解。结果表明，对服务的满意度与治疗后的监禁情况有关，满意度较高的消费者监禁率较低。这些结果支持将自我报告的消费者满意度用作衡量心理健康项目绩效的指标。
