消费者满意度调查：工作服务的一项结果指标。

Consumer satisfaction survey: an outcome measure for work services.

作者信息

Miller S H

机构信息

Northern New Hampshire Mental Health and Developmental Services, Berlin, NH.

出版信息

J Healthc Qual. 1992 Jul-Aug;14(4):46-8, 53. doi: 10.1111/j.1945-1474.1992.tb00053.x.

DOI:10.1111/j.1945-1474.1992.tb00053.x

PMID:10119904

Abstract

This article describes a consumer satisfaction survey of work services in a community mental health center. The development of a satisfaction survey tool is discussed, the results from 41 respondents are given, and the implications of the survey's results are outlined.

摘要

本文介绍了一项针对社区心理健康中心工作服务的消费者满意度调查。讨论了满意度调查工具的开发情况，给出了41名受访者的调查结果，并概述了该调查结果的影响。