Taylor H
Warwick Hospital, Warwick.
Prof Nurse. 2001 Sep;17(1):34-6.
Having recognised the importance of looking at health care provision from the patient's perspective, a district general hospital's acute pain service revised its policy on providing patient information by involving patients in the development process. The service went on to achieve the Government's mark of excellence in public service, the Charter Mark.
在认识到从患者角度看待医疗服务提供的重要性后，一家地区综合医院的急性疼痛服务部门通过让患者参与制定过程，修订了其提供患者信息的政策。该服务部门随后获得了政府公共服务卓越标志——宪章标志。
