Carroll J S, Edmondson A C
MIT Sloan School of Management, 50 Memorial Drive, Cambridge, MA 02139, USA.
Qual Saf Health Care. 2002 Mar;11(1):51-6. doi: 10.1136/qhc.11.1.51.
As healthcare organisations seek to enhance safety and quality in a changing environment, organisational learning practices can help to improve existing skills and knowledge and provide opportunities to discover better ways of working together. Leadership at executive, middle management, and local levels is needed to create a sense of shared purpose. This shared vision should help to build effective relationships, facilitate connections between action and reflection, and strengthen the desirable elements of the healthcare culture while modifying outdated assumptions, procedures, and structures.
随着医疗保健组织在不断变化的环境中寻求提高安全性和质量,组织学习实践有助于提升现有技能和知识,并提供机会去发现更好的协作方式。需要行政、中层管理和地方各级的领导力来营造共同目标感。这种共同愿景应有助于建立有效的关系,促进行动与反思之间的联系,强化医疗保健文化中可取的元素,同时修正过时的假设、程序和结构。