通过直接支持人员维持熟练的主管绩效：两种管理方法的分析

Maintaining proficient supervisor performance with direct support personnel: an analysis of two management approaches.

作者信息

Green Carolyn W, Rollyson Jeannia H, Passante Susan C, Reid Dennis H

机构信息

Western Carolina Center, Morganton, North Carolina, USA.

出版信息

J Appl Behav Anal. 2002 Summer;35(2):205-8. doi: 10.1901/jaba.2002.35-205.

DOI:10.1901/jaba.2002.35-205

原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC1284379/

Abstract

A traditional management approach using indirect feedback was compared to an approach involving direct feedback for maintaining supervisory proficiency in observing and providing feedback to staff. Three supervisors participated in each condition. The first 3 supervisors then received direct feedback. Direct feedback was accompanied by high levels of performance relative to the indirect feedback protocol. The need for maintenance procedures with supervisors is discussed.

摘要

将使用间接反馈的传统管理方法与涉及直接反馈的方法进行了比较，以维持主管在观察员工和向员工提供反馈方面的熟练程度。每种情况有三名主管参与。前三位主管随后接受了直接反馈。相对于间接反馈协议，直接反馈伴随着高水平的表现。讨论了对主管进行维护程序的必要性。

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