Burton L C, Weiner J P, Folkemer J, Kasper J, German P S, Stevens G D
Health Services Research and Development Center, John Hopkins University School of Hygiene and Public Health, Department of Health Policy and Management, USA.
Health Care Financ Rev. 2001 Summer;22(4):175-8.
Satisfaction with health care was compared for dually eligible older beneficiaries receiving care in three settings: a managed care organization (MCO) that is at risk for providing Medicare and Medicaid benefits (n = 200); the fee-for-service (FFS) sector in the same ZIP Code (n = 201); and respondents to the national Medicare Current Beneficiary Survey (MCBS) (n = 531). Patients in the MCO were more likely to be highly satisfied in three domains--global quality, access to care, and technical skills--compared with patients in the local and national FFS study groups but fewer were highly satisfied with the interpersonal manner of their providers.
一家承担医疗保险和医疗补助福利风险的管理式医疗组织（MCO）（n = 200）；同一邮政编码区域的按服务收费（FFS）部门（n = 201）；以及全国医疗保险当前受益人调查（MCBS）的受访者（n = 531）。与当地和全国FFS研究组的患者相比，MCO中的患者在三个方面更有可能高度满意——整体质量、获得医疗服务的机会和技术技能——但对其医疗服务提供者的人际沟通方式高度满意的患者较少。
