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原创研究:护士与医生的关系:对护士满意度和留职率的影响

Original research: nurse-physician relationships: impact on nurse satisfaction and retention.

作者信息

Rosenstein Alan H

机构信息

VHA Wesst Coast in Pleasanton, CA. USA.

出版信息

Am J Nurs. 2002 Jun;102(6):26-34. doi: 10.1097/00000446-200206000-00040.

DOI:10.1097/00000446-200206000-00040
PMID:12394075
Abstract

The worsening state of the nation's nursing shortage has drawn attention to the need for more effective ways to recruit and retain nurses. For this reason, VHA West Coast (a regional division of VHA, Inc., a national network of community-owned hospitals and health care systems) conducted the targeting nurses, physicians, and executives in a large network of hospitals. VHA designed the survey to assess how these disparate groups viewed nurse-physician relationships, disruptive physician behavior, the institutional response to such behavior, and how such behavior affected nurse satisfaction, morale, and retention. An analysis of the first 1,200 responses from nurses, physicians, and hospital executives suggests that daily interactions between nurses and physicians strongly influence nurses' morale. All respondents were very concerned with the significance of nurse-physician relationships and the atmosphere they create. And although all respondents saw a direct link between disruptive physician behavior and nurse satisfaction and retention, the groups differed in their beliefs about responsibility, barriers to progress, and potential solutions. The findings suggest that the quality of nurse-physician relationships must be addressed as facilities seek to improve nurse recruitment and retention. A survey shows that relations with physicians greatly affect nurses' job satisfaction and morale. Disruptive behavior on the part of physicians is a chief issue.

摘要

美国护士短缺状况的日益恶化已引发人们对采用更有效方法招聘和留住护士的必要性的关注。出于这个原因,退伍军人健康管理局西海岸分部(退伍军人健康管理局公司的一个区域部门,该公司是一个由社区所有医院和医疗保健系统组成的全国性网络)在一个大型医院网络中对护士、医生和管理人员进行了调查。退伍军人健康管理局设计这项调查是为了评估这些不同群体如何看待护士与医生的关系、医生的破坏性行为、机构对此类行为的反应,以及此类行为如何影响护士的满意度、士气和留任意愿。对护士、医生和医院管理人员的前1200份回复的分析表明,护士与医生之间的日常互动对护士的士气有很大影响。所有受访者都非常关注护士与医生关系的重要性以及他们营造的氛围。尽管所有受访者都认为医生的破坏性行为与护士的满意度和留任意愿之间存在直接联系,但不同群体在对责任、进步障碍和潜在解决方案的看法上存在差异。研究结果表明,在各机构寻求改善护士招聘和留用情况时,必须解决护士与医生关系的质量问题。一项调查显示,与医生的关系极大地影响护士的工作满意度和士气。医生的破坏性行为是一个主要问题。

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