Lowery Christopher M, Beadles N A, Krilowicz Thomas J
Department of Management, Bunting School of Business, Georgia College & State University, Milledgeville 31061-0490, USA.
Psychol Rep. 2002 Oct;91(2):607-17. doi: 10.2466/pr0.2002.91.2.607.
Previous research which has established a relationship between organizational citizenship behavior and job satisfaction has involved primarily white collar workers. This study extends the prior research to a different sample--blue collar workers--and investigates the relations of organizational citizenship behavior to the various facets of job satisfaction as measured by the Job Descriptive Index. We also examine the relative effects of organizational commitment and job satisfaction on citizenship behaviors. Analysis of responses from a sample of 91 machine operators employed by a clothing manufacturer in the southeastern United States indicates that citizenship behaviors of blue collar workers are related to satisfaction with coworkers, satisfaction with supervision, and satisfaction with pay, but not satisfaction with opportunities for advancement, satisfaction with the work itself, or organizational commitment.
先前已证实组织公民行为与工作满意度之间存在关联的研究主要涉及白领员工。本研究将先前的研究扩展到了一个不同的样本——蓝领工人，并调查了组织公民行为与通过工作描述指数衡量的工作满意度各个方面之间的关系。我们还考察了组织承诺和工作满意度对公民行为的相对影响。对美国东南部一家服装制造商雇佣的91名机器操作员样本的回复分析表明，蓝领工人的公民行为与对同事的满意度、对监督的满意度以及对薪酬的满意度相关，但与对晋升机会的满意度、对工作本身的满意度或组织承诺无关。
