Chu Cheng-I, Lee Ming-Shinn, Hsu Hsiang-Ming
Department of Healthcare Administration, Meiho Institute of Technology, Pingtung, Taiwan.
Public Health Nurs. 2006 Nov-Dec;23(6):496-505. doi: 10.1111/j.1525-1446.2006.00599.x.
To examine the relationship between job stress, social support, and organizational citizenship behaviors, by using job satisfaction and organizational commitment as intervening variables among public health nurses (PHNs) in rural areas of Taiwan.
A cross-sectional design was used to sample all 265 PHNs in two rural counties of Taiwan. Of those, 231 (87.2%) PHNs responded.
A mailed survey questionnaire was sent to subjects for completion in early 2004. Responses were analyzed using descriptive statistics, exploratory factor analyses, and multiple regression analyses. With six multiple regression models, intervening effects were explored by the approach of Baron and Kenny (1986).
Supervisor support indirectly influenced organizational citizenship behaviors through the intervening effect of organizational commitment, whereas, kinship support, role ambiguity, and workload demonstrated direct impacts on organizational citizenship behaviors.
This study provides insights into how social support and job stress impacted PHNs' organizational citizenship behaviors. Those PHNs who experienced more supervisor support exhibited higher levels of organizational citizenship behaviors via the intervening effect of organizational commitment.
以工作满意度和组织承诺作为中介变量，探讨台湾农村地区公共卫生护士（PHNs）的工作压力、社会支持与组织公民行为之间的关系。
采用横断面设计，对台湾两个乡村县的所有265名公共卫生护士进行抽样。其中，231名（87.2%）公共卫生护士做出了回应。
2004年初向受试者发送邮寄调查问卷以完成调查。使用描述性统计、探索性因素分析和多元回归分析对回复进行分析。通过六个多元回归模型，采用Baron和Kenny（1986）的方法探索中介效应。
上级支持通过组织承诺的中介效应间接影响组织公民行为，而亲属支持、角色模糊和工作量对组织公民行为有直接影响。
本研究深入探讨了社会支持和工作压力如何影响公共卫生护士的组织公民行为。那些得到更多上级支持的公共卫生护士通过组织承诺的中介效应表现出更高水平的组织公民行为。
