Runy Lee Ann, Towne Jennifer, Hoppszallern Suzanna, Solovy Alden
Hosp Health Netw. 2003 Apr;77(4):28-36, 38-40, 1.
Predictions of the rise of a take-charge health care consumer have proved premature. Opinion polls and data paint a confusing portrait of a consumer who wants quality care at discount prices, but who doesn't know how the system works, what it costs or what his or her role is. When will this super consumer emerge, and will the industry change as a result?
关于积极主动的医疗保健消费者崛起的预测已被证明为时过早。民意调查和数据描绘出一幅令人困惑的消费者画像：他们希望以折扣价格获得高质量医疗服务，但却不了解医疗系统如何运作、费用多少或自己的角色是什么。这位超级消费者何时会出现，行业会因此发生变化吗？
