Medina Rosemari Ferigolo, Backes Vânia Marli
Hospital Guarnição de Santa Maria/RS.
Rev Bras Enferm. 2002 Sep-Oct;55(5):522-7.
The understanding and the respect of the Human Being as an individual, the preoccupation with his/her feelings, desires and rights, and the orientation for a qualified care towards the humanization in the attendance of the customer and family are the guidelines of this work, based on the Humanistic Theory of Paterson & Zderad (1988). The study was done with fifteen surgical patients interned in a Hospital in Santa Maria, Rio Grande do Sul. The accompaniment in the preoperative tried to identify and to reduce the factors responsible for anxiety, fear and discomfort caused by the imminence of the surgical act. The key-elements used in this humanization process regarding the client and his relatives, were the ability to empathize and verbal and non-verbal communication. The interaction experienced with the customers enabled us to assemble technical knowledge (instrumental rationality) and subjectivity (intuition and affection), developing a differentiated nursing assistance, with a stronger support and presence, orientation and reflection and, safety and comfort to the customer (the Human Being) attended.
将人作为个体来理解和尊重，关注其感受、欲望和权利，并在照顾客户及家属时以提供优质护理实现人性化作为导向，这些是这项工作的指导方针，其基于帕特森和兹德拉德（1988年）的人文理论。该研究针对在南里奥格兰德州圣玛丽亚市一家医院住院的15名外科手术患者开展。术前陪伴旨在识别并减少由即将进行的手术行为所引发的焦虑、恐惧和不适的相关因素。在针对客户及其亲属的这一人性化过程中所使用的关键要素，是共情能力以及言语和非言语沟通。与客户的互动使我们能够整合技术知识（工具理性）和主观性（直觉与情感），开展一种有别于常规的护理服务，给予客户更强有力的支持与陪伴、指导与思考，以及安全感和舒适感。
