Neuman Karen
Madonna University Social Work Department, USA.
Soc Work Health Care. 2003;36(4):19-33. doi: 10.1300/J010v36n04_02.
The professional staff in five hospital social work departments participated in an exploratory study to assess the impact of organizational reengineering on job satisfaction, professional identity and other work related attitudes. A survey was used to explore how job functions had changed; whether or not staff felt adequately prepared to perform the new tasks; and whether the changes were consistent with their professional identities and academic preparation. Follow up focus group interviews were held to enrich the quantitative findings. The results of the study indicate that reengineering has a negative effect on job satisfaction and results in role changes that are experienced as inconsistent with the professional identity and academic preparation of social work staff. In addition to describing the results of the study, this paper provides a brief overview of reengineering, describes models of reengineering for hospital social work departments and suggests strategies for lessening the negative effect on staff.
五个医院社会工作部门的专业人员参与了一项探索性研究，以评估组织重组对工作满意度、职业认同感及其他与工作相关态度的影响。通过一项调查来探究工作职能如何变化；员工是否觉得为执行新任务做好了充分准备；以及这些变化是否与他们的职业认同感和学术背景相符。随后进行了焦点小组访谈以丰富定量研究结果。研究结果表明，重组对工作满意度有负面影响，并导致角色变化，而这些变化被认为与社会工作员工的职业认同感和学术背景不一致。除了描述研究结果外，本文还简要概述了重组，介绍了医院社会工作部门的重组模式，并提出了减轻对员工负面影响的策略。
