Callan Victor J, Gallois Cynthia, Mayhew Melissa G, Grice Tim A, Tluchowska Malgorzata, Boyce Rosalie
The University of Queensland.
J Health Hum Serv Adm. 2007 Spring;29(4):448-77.
The present study explored the multiple identities held by health professionals in a large public hospital that was experiencing organizational change that involved the transition from the traditional use of professional hierarchies to the use of new clinical teams. Consistent with predictions from social identity theory and research, the results of an organization-wide survey (N = 615) reveal the protective role of identification with professional departments during change that threatened group status. Professional departments were the preferred target of identification of employees, and employees who preferred this target reported a stronger sense of identification. Also consistent with our predictions, employees who were members of higher status groups reported greater job satisfaction, higher levels of openness to organizational change, and reduced levels of change-related uncertainty. These results were more pronounced for employees who identified with their professional department. Implications for managing multiple identities during organizational transition are discussed.
本研究探讨了一家大型公立医院中卫生专业人员所具有的多重身份,该医院正在经历组织变革,涉及从传统的专业等级制度向新的临床团队的转变。与社会认同理论和研究的预测一致,一项全院范围的调查(N = 615)结果显示,在威胁群体地位的变革过程中,对专业部门的认同具有保护作用。专业部门是员工认同的首选目标,选择该目标的员工报告的认同感更强。同样与我们的预测一致,属于较高地位群体的员工报告了更高的工作满意度、对组织变革的更高开放程度以及与变革相关的不确定性水平降低。对于认同其专业部门的员工来说,这些结果更为明显。本文还讨论了组织转型过程中管理多重身份的意义。