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工伤员工在索赔/伤害管理及康复方面的担忧与问题:对新运营框架的需求。

The concerns and issues of injured workers in relation to claims/injury management and rehabilitation: the need for new operational frameworks.

作者信息

Roberts-Yates Christine

机构信息

Department of Health Sciences, Faculty of Medicine, The Flinders University of South Australia.

出版信息

Disabil Rehabil. 2003 Aug 19;25(16):898-907. doi: 10.1080/0963828031000122203.

DOI:10.1080/0963828031000122203
PMID:12857583
Abstract

PURPOSE

This paper discusses some of the practical considerations from the injured workers' point of view that need to be taken into account when they are registered as claimants for Workers' Compensation.

RESULTS

Workers reported a range of impediments experienced in the return to work process that created considerable stress and concern. These included the erratic payment of economic benefits, indifferent case managers, the management of the stigma associated with a registered WorkCover claim, a general lack of information, disrespectful communication from service providers, and a suspicious response to their injury by the employer, co-workers and some professional service providers.

CONCLUSIONS

On this basis some suggestions can be made for improvements to practice.

摘要

目的

本文从受伤工人的角度讨论了一些实际考量因素,这些因素在他们登记成为工伤赔偿申请人时需要被考虑在内。

结果

工人们报告了在重返工作岗位过程中遇到的一系列障碍,这些障碍造成了相当大的压力和担忧。这些障碍包括经济福利支付不稳定、冷漠的案件管理人员、与注册工伤赔偿申请相关的污名管理、普遍缺乏信息、服务提供者不尊重的沟通,以及雇主、同事和一些专业服务提供者对他们受伤的怀疑反应。

结论

在此基础上,可以提出一些改进实践的建议。

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