Teraoka Kayo, Nomura Yoshiaki, Yamada Rina, Igarashi Isao, Kawabuchi Kouichi
Department of Health Science Policy, Division of Public Health, Graduate School, Tokyo Medical and Dental University.
Kokubyo Gakkai Zasshi. 2003 Sep;70(3):169-74. doi: 10.5357/koubyou.70.169.
This survey classified the issues involved in promoting the regular check-up system in dental clinics. The survey was conducted in two parts: interviews with 39 dental clinics and a questionnaire survey of 5,129 patients (response rate: 56.8%). The results are summarized as follows: 1. Among the dental clinics that participated in this survey, the proportion of regular patients, the number of dental hygienists working at clinics, and the number of patients per day were higher than those of the national average. 2. The demographic patterns of regularly attending patients were "female, aged under 14 years and students or public servants". 3. Satisfaction with the technical competence of hygienists has the strongest correlation with regularity of visiting. The degree of correlation was about twice that of the correlation with technical competence of the dentist. 4. Patients' priorities for improving dental services to enhance satisfaction were treatment charges, appointment system, and attitude of staff and doctors toward welcoming the patients.
本次调查对牙科诊所推广定期检查制度所涉及的问题进行了分类。调查分两部分进行：对39家牙科诊所进行访谈，并对5129名患者进行问卷调查（回复率：56.8%）。结果总结如下：1. 在参与本次调查的牙科诊所中，常客比例、诊所雇佣的牙科保健员数量以及每日患者数量均高于全国平均水平。2. 定期就诊患者的人口统计学模式为“女性，14岁以下，学生或公务员”。3. 对保健员技术能力的满意度与就诊规律性的相关性最强。相关程度约为与牙医技术能力相关性的两倍。4. 患者为提高牙科服务满意度而优先考虑的方面是治疗费用、预约系统以及工作人员和医生对患者的欢迎态度。
