Timmons Stephen
School of Nursing, Postgraduate Division, University of Nottingham, Queen's Medical Centre, Nottingham NG7 2UH, UK.
Nurs Inq. 2003 Dec;10(4):257-69. doi: 10.1046/j.1440-1800.2003.00177.x.
Resistance in the workplace, by nurses, has not been extensively studied from a sociological perspective. In this paper, nurses' resistance to the implementation and use of computer systems is described and analysed, on the basis of semistructured interviews with 31 nurses in three UK NHS hospitals. While the resistance was not "successful", in that it did not prevent the implementation of the systems, it nonetheless persisted. Resistance took a wide variety of forms, including attempts to minimise or "put off" use of the systems, and extensive criticism of the systems, though outright refusal to use them was very rare. Resistance was as much about the ideas and ways of working that the systems embodied as it was about the actual technology being used. The patterns of resistance can best be summed up by the phrase "resistive compliance".
从社会学角度来看，护士在工作场所的抵触情绪尚未得到广泛研究。本文基于对英国三家国民保健服务体系（NHS）医院的31名护士进行的半结构化访谈，描述并分析了护士对计算机系统实施和使用的抵触情绪。虽然这种抵触并未“成功”阻止系统的实施，但它仍然存在。抵触情绪表现为多种形式，包括尽量减少或“推迟”使用系统，以及对系统的广泛批评，不过直接拒绝使用的情况非常罕见。抵触情绪不仅关乎所使用的实际技术，还关乎系统所体现的理念和工作方式。抵触模式最好用“抵制性顺从”这个短语来概括。
