Andersson Anna, Hallberg Niklas, Timpka Toomas
Department of Computer and Information Science, Linköping University, SE-581 83, Linköping, Sweden.
Int J Med Inform. 2003 Dec;72(1-3):47-56. doi: 10.1016/j.ijmedinf.2003.09.001.
To increase productivity, management in healthcare organisations have introduced different types of process-oriented organisational configurations. Few studies have addressed clinical practice and information management in these settings.
A case study was performed at a paediatric clinic. Data was collected from archives, through interviews, by participatory observation, and by performing a focus group session. The collected data was analysed using a qualitative and interpretative research strategy.
A model was developed of care practitioners' daily work in process-oriented organisations. The model shows that clinical work was deeply integrated; the care activities were dependent on supply activities and tightly connected to management routines.
The resulting model can be used to support development of health information system (HIS) embedded in process-oriented healthcare work.
