Chromiak D M
Jeanes Home Health, Philadelphia, Pennsylvania.
J Nurs Adm. 1992 Dec;22(12):39-45.
Home health agencies are dependent on referrals for survival, and sources for referrals are limitless. It is imperative that administrators have systems in place to accept referrals, including all data that are pertinent to the care of the patient, collect and maintain referral source data to use as one aspect of the agency's internal evaluation process, and target its marketing efforts. A home health agency must have approved policies and procedures available that address criteria for admission, continuation, and discharge from service. These must be shared with the personnel of the referral sources. The admission criteria should state the types of referrals that are not appropriate for service and how these referrals will be handled. As part of the overall management of the agency, administrators must also be aware of seasonal trends and how they may affect staffing and total budget. A positive relationship between the staff of the home health agency and the referral source is one way to generate needed referrals. The end result will benefit the patient, the agency, and the referring source.
居家健康机构依赖转介来维持运营，而转介来源是无限的。至关重要的是，管理人员要有接受转介的系统，包括与患者护理相关的所有数据，收集并维护转介来源数据，将其用作机构内部评估过程的一个方面，并确定其营销努力的目标。居家健康机构必须有经批准的政策和程序，以解决入院、继续服务和出院的标准。这些必须与转介来源的人员共享。入院标准应说明不适合服务的转介类型以及如何处理这些转介。作为机构整体管理的一部分，管理人员还必须了解季节性趋势以及它们可能如何影响人员配备和总预算。居家健康机构的工作人员与转介来源之间建立积极的关系是获得所需转介的一种方式。最终结果将使患者、机构和转介来源都受益。
