Ramelson Harley Z, Bassey Benjamin, Friedman Robert H
Medical Information Systems Unit, Boston University, MA, USA.
AMIA Annu Symp Proc. 2003;2003:539-43.
The use of information technology to provide health information to the public has grown at a rapid pace. Numerous sources of health care information within both the print and Internet media are now available. Yet, their availability raises concerns about the quality of the information provided and questions about which is the most effective method for transmitting health information to consumers. We present an interactive method of presenting high-quality health information that uses a new approach: an integration of the telephone and the computer also called computer telephony. Telephone-Linked Communication for Health Information (TLC-HI) is a computer-based telecommunications system that functions as an educator to people in search of answers to health-related issues. To create TLC-HI, we converted validated print-based consumer information into computer-controlled conversational dialogues. We discuss the potential that the TLC-HI approach holds for improving the way health information is communicated.
利用信息技术向公众提供健康信息的做法发展迅速。如今，印刷媒体和互联网媒体中有大量医疗保健信息来源。然而，这些信息来源的存在引发了对所提供信息质量的担忧，以及关于哪种是向消费者传播健康信息最有效方法的疑问。我们提出了一种交互式呈现高质量健康信息的方法，该方法采用了一种新途径：将电话与计算机相结合，也称为计算机电话技术。健康信息电话链接通信（TLC-HI）是一种基于计算机的电信系统，其功能是为寻求健康相关问题答案的人们提供指导。为创建TLC-HI，我们将经过验证的基于印刷品的消费者信息转换为计算机控制的对话式交流。我们讨论了TLC-HI方法在改善健康信息传播方式方面的潜力。
