Soegner P, Rettenbacher T, Smekal A, Buttinger K, Oefner B, zur Nedden D
Department of Radiology 2, Medical University of Innsbruck, Austria.
J Telemed Telecare. 2003;9 Suppl 2:S61-2. doi: 10.1258/135763303322596291.
To guarantee the quality of teleradiology services in Austria we have developed an easy-to-use and continuously re-evaluated teleradiology workflow model. This is based on the quality management model (ISO 9001:2000) of the International Standardization Organization (ISO) and guarantees the quality of the process. From January 2002 to January 2003 we examined 544 emergency teleradiology computerized tomography studies transmitted to the Department of Radiology 2 in Innsbruck. The patients were from the rural hospital of Reutte. In 450 cases (83%) the sending of the written legal final report took less than 1 h. The numbers of mistakes (mostly minor workflow errors) were reduced from 23 errors per month in January 2002 to 9 errors per month in January 2003. The continuous cross-checking of the workflow and the training of the employees involved guaranteed a better standard of teleradiology in our department. Since December 2002, the whole Tyrolean teleradiology process has been ISO 9001:2000 certified.
为确保奥地利远程放射学服务的质量，我们开发了一种易于使用且不断重新评估的远程放射学工作流程模型。该模型基于国际标准化组织（ISO）的质量管理模型（ISO 9001:2000），并保证了流程的质量。从2002年1月至2003年1月，我们对544例传输至因斯布鲁克第二放射科的急诊远程放射学计算机断层扫描研究进行了检查。这些患者来自罗伊特的乡村医院。在450例（83%）病例中，书面法定最终报告的发送时间少于1小时。错误数量（大多为轻微工作流程错误）从2002年1月的每月23例减少至2003年1月的每月9例。对工作流程的持续交叉检查以及对相关员工的培训保证了我们科室更高水平的远程放射学服务。自2002年12月以来，整个蒂罗尔州的远程放射学流程已获得ISO 9001:2000认证。
