Perform Improv Advis. 2003 Dec;7(12):155-7, 153.
For sick or injured patients, the average wait of nearly an hour to see a physician at Good Samaritan Hospital's ED must have seemed like an eternity. But since instituting a practice known as "immediate bedding", unhappy patients have almost disappeared and its patient satisfaction ratings have skyrocketed.
对于生病或受伤的患者来说，在撒玛利亚医院急诊科平均近一个小时的候诊时间，肯定感觉像过了一辈子。但自从实施了一种名为“即时安置”的做法后，不满的患者几乎消失了，患者满意度也大幅提高。
