Enterline J P, Majidi F M, Ogorzalek L L, Stuart G J, Rauch J S, Fulton M D, Ettinger D S
Johns Hopkins Oncology Center, Baltimore, Maryland.
Proc Annu Symp Comput Appl Med Care. 1992:197-201.
In today's medical care environment of cost containment and restricted reimbursement, it is important to maximize the use of expensive facility and personnel resources. Concurrently, it is important to provide superior and timely patient services in order to remain competitive in an extremely flexible market. There are many areas in today's larger hospital environments where such ideals can be easily achieved. One of the more obvious areas is the automation of appointment and resource scheduling for ambulatory care services. This article focuses on maximizing the use of available physical and personnel resources in the ambulatory care setting of large and specialty hospitals. The Johns Hopkins Oncology Center's integrated outpatient scheduling and resource management systems are used as examples of what can be achieved. It is hoped that the experiences of the Oncology Center in developing these integrated systems will help others in similar efforts.
在当今成本控制和报销受限的医疗环境中，最大限度地利用昂贵的设施和人力资源非常重要。与此同时，为了在极其灵活的市场中保持竞争力，提供优质及时的患者服务也很重要。在当今大型医院环境中有许多领域可以轻松实现这些理想。其中一个较为明显的领域是门诊护理服务预约和资源调度的自动化。本文重点关注在大型专科医院的门诊护理环境中最大限度地利用现有的物力和人力资源。约翰霍普金斯肿瘤中心的综合门诊调度和资源管理系统被用作可实现目标的示例。希望肿瘤中心在开发这些综合系统方面的经验能帮助其他机构开展类似工作。
