Freeland B
J Intraven Nurs. 1992 Sep-Dec;15(5):278-82.
Consumers are looking for better quality health care for their dollar. Nursing is challenged with providing excellent care in an age of shrinking resources. After years of chart audits and quality assurance, a new and broader focus is emerging. Continuous quality improvement is the latest theme in the ever-changing area of quality. It seeks to improve care through improving the processes used in delivering the care. A smooth transition from quality assurance to continuous quality improvement is possible through a complete understanding of both concepts, a willingness to work with others in the organization, and the ability to focus on process rather than on people.
消费者希望花同样的钱能获得质量更好的医疗保健服务。在资源日益减少的时代，护理工作面临着提供优质护理的挑战。经过多年的病历审核和质量保证工作后，一个新的、更广泛的关注点正在浮现。持续质量改进是不断变化的质量领域中的最新主题。它试图通过改进提供护理时所采用的流程来提高护理质量。通过全面理解这两个概念、愿意与组织中的其他人合作以及专注于流程而非人员的能力，从质量保证到持续质量改进的平稳过渡是可能实现的。
