Davidhizar Ruth, Dowd Steven
J Pract Nurs. 2003 Winter;53(4):9-12.
All nurses will from time to time find themselves in negative interactions with doctors and other health professionals. By using positive communication techniques the nurse can promote healthy interpersonal interactions and a positive atmosphere. By selecting responses rather than responding spontaneously difficult situations can be managed and a professional environment maintained. This will improve patient outcomes and promote optimal patient care.