Simpson R G, Graham D, Martin K
MRS, Talbot Barracks, Sennelager.
J R Army Med Corps. 2000 Feb;146(1):28-30. doi: 10.1136/jramc-146-01-06.
The advent of 'NHS Direct', has centred attention on nurses giving telephone advice as part of the provision of out of hours medical care. A three month retrospective study of telephone consultations by nurses at the MRS Sennelager showed that telephone consultation greatly contributes to "out of hours" medical care. The outcome of telephone consultations made out of hours revealed that in 70% of telephone calls the advice given enables the patient to stay at home. Twenty eight percent of patient contact out of hours was by telephone.
“国民保健署直接服务”的出现，使人们将注意力集中在护士提供电话咨询上，这是非工作时间医疗服务的一部分。对森内拉格夫人皇家空军基地护士进行的为期三个月的电话咨询回顾性研究表明，电话咨询对“非工作时间”的医疗服务有很大贡献。非工作时间进行的电话咨询结果显示，在70%的电话中，所提供的建议能使患者居家治疗。28%的非工作时间患者联系是通过电话进行的。
