Dale J, Crouch R, Lloyd D
Post Graduate Medical School, University of Warwick, Coventry.
Nurs Stand. 1998;12(47):41-5.
In this article the authors report on the evaluation of an out-of-hours telephone triage and advice service in general practice. A computer-based decision support tool was used to guide nurses in the assessment of patients and outcome for calls. Data from the computer system were analysed for all calls over a six-month period. The researchers found that the nurses were able to handle just over half the calls received by giving advice alone. Overall, the service appeared to be remarkably consistent in the decisions taken by nurses, and training and organisational issues to be considered in the future development of the service were identified.
在本文中，作者报告了对一项全科医疗非工作时间电话分诊与咨询服务的评估情况。使用了一个基于计算机的决策支持工具来指导护士对患者进行评估以及处理来电的结果。对计算机系统中六个月期间所有来电的数据进行了分析。研究人员发现，护士仅通过提供建议就能处理略多于一半的来电。总体而言，该服务在护士做出的决策方面似乎非常一致，并且确定了在该服务未来发展中需要考虑的培训和组织问题。
