Hicken Mandy
CILIP East Midlands Branch, UK.
Health Info Libr J. 2004 Sep;21 Suppl 2:45-53. doi: 10.1111/j.1740-3324.2004.00517.x.
To deliver a comprehensive and efficient service to all the community, public libraries must first identify needs and allocate an appropriate level of resources. This article focuses on public libraries in England. It outlines: the Government's policy on social inclusion; the needs of the various socially excluded groups; partnerships and funding; staff training and motivation; and examples of good practice.
为向全体社区提供全面高效的服务，公共图书馆必须首先确定需求并分配适当水平的资源。本文聚焦于英格兰的公共图书馆。它概述了：政府关于社会包容的政策；各类社会排斥群体的需求；伙伴关系与资金；员工培训与激励；以及良好实践案例。
