O'Brien Kevin
UIC Library of the Health Sciences, Chicago, IL 60612, USA.
Med Ref Serv Q. 2004 Fall;23(3):17-23. doi: 10.1300/J115v23n03_02.
This paper presents the results of a study to document and analyze a sample of interlibrary loan requests received from library patrons of an academic medical library for items that are actually held in the collection of the library. This category is referred to as cancelled requests. The purpose of the study was to attempt to measure the degree to which library patrons are not making the best possible use of the collection and understand why this was taking place. Suggestions are presented for steps to lower the cancellation rate.
本文介绍了一项研究的结果，该研究旨在记录和分析从一所学术医学图书馆的读者那里收到的馆际互借请求样本，这些请求针对的是图书馆馆藏中实际拥有的资料。这一类别被称为取消的请求。该研究的目的是试图衡量图书馆读者没有充分利用馆藏的程度，并了解出现这种情况的原因。文中还针对降低取消率的措施提出了建议。
