What CNAs taught us: lessons learned while teaching CNAs how to handle resident aggression.

The authors conducted a series of two hour training programs in twenty five nursing facilities involving 479 CNAs. The focus was on how to deal with resident aggression. In the process of presenting 42 programs, we were impressed by the CNAs. In fact, the CNAs taught us about themselves, their work and their lives. This paper shares what the CNAs taught us.