Vogt Joachim, Leonhardt Jörg, Köper Birgit, Pennig Stefan
Department of Psychology, University of Copenhagen, Denmark.
Int J Emerg Ment Health. 2004 Fall;6(4):185-96.
This paper reports the implementation of the Critical Incident Stress Management (CISM) Program with the German Air Traffic Control Services (DFS). Particular attention is paid to the application of CISM services to a population of air traffic controllers. An extended economic efficiency evaluation was conducted for the European Organization for the Safety of Air Navigation (Eurocontrol) Brussels. Questionnaires and interviews were obtained from forty-seven air traffic controllers (ATCOs), thirteen CISM peers, and the program manager. The collected data describe the goals of the program and their achievement, program implementation, costs, and benefits. The results revealed that after five years the program's estimated fiscal benefits had exceeded the costs (break-even). Moreover, it had improved the safety culture within DFS in many ways. For this reason, controllers who never consulted a peer reported many benefits of the program. They believed that having the program was a good idea as a back-up support in case they would ever need it.
本文报告了德国空中交通管制服务局（DFS）实施的重大事件应激管理（CISM）计划。特别关注了CISM服务在空管人员群体中的应用。为布鲁塞尔的欧洲航空安全组织（Eurocontrol）进行了一项扩展的经济效率评估。从47名空管人员（ATCO）、13名CISM同行和项目经理那里获得了问卷和访谈。收集到的数据描述了该计划的目标及其实现情况、计划实施、成本和收益。结果显示，五年后该计划的估计财政收益超过了成本（实现了收支平衡）。此外，它在许多方面改善了DFS内部的安全文化。因此，从未咨询过同行的管制员报告了该计划的许多好处。他们认为有这个计划是个好主意，万一他们需要时可以作为后备支持。
