Nelson Karin M, Geiger Ann M, Mangione Carol M
Primary and Specialty Medical Care Service, VA Puget Sound Health Care System and the Department of Medicine, University of Washington, Seattle, Washington 98108-1597, USA.
Ethn Dis. 2004 Autumn;14(4):580-3.
To describe the characteristics of participants who completed a mailed survey, compared to those initial non-responders who completed the same survey over the telephone. STUDY DESIGN AND PATIENT POPULATIONS: We conducted a mailed survey, in both Spanish and English, among women with abnormal Pap smears, who were members of a large managed care organization. Telephone follow up for non-responders was performed by a bilingual interviewer. A 20-minute long distance telephone card was offered as an incentive to individuals who completed the telephone survey. We used bivariate and multivariate analyses to describe the population characteristics of respondents who replied by mail, as compared to those who completed the survey by telephone.
Of the 1049 potentially eligible participants, 733 women completed the survey, for an overall response rate of 70%. Fifty-six percent (N=411) of the surveys were received by mail, and 44% (N=322) were completed by telephone. Thirty-four percent of the telephone surveys were completed in Spanish, compared to 13% of the mailed surveys (P<.001). Telephone respondents were less satisfied with their health care than were those who responded by mail.
Among this insured cohort of women, Latinas who completed the survey in Spanish were more likely to participate in a telephone survey that offered an incentive, than in a mailed survey. These findings should be considered when planning health surveys in this population.
描述完成邮寄调查问卷的参与者的特征，并与那些通过电话完成相同调查问卷的最初未回复者进行比较。
我们对一家大型管理式医疗组织的成员、巴氏涂片异常的女性进行了一项用西班牙语和英语的邮寄调查。未回复者由一名双语访员进行电话随访。为完成电话调查的个人提供一张20分钟的长途电话卡作为激励。我们使用双变量和多变量分析来描述通过邮件回复的受访者与通过电话完成调查的受访者的人口特征。
在1049名潜在合格参与者中，733名女性完成了调查，总体回复率为70%。56%（N = 411）的调查问卷通过邮件收到，44%（N = 322）通过电话完成。34%的电话调查用西班牙语完成，而邮寄调查的这一比例为13%（P <.001）。电话受访者对其医疗保健的满意度低于邮件回复者。
在这个有保险的女性队列中，用西班牙语完成调查的拉丁裔女性比完成邮寄调查更有可能参与提供激励的电话调查。在针对该人群规划健康调查时应考虑这些发现。
