Grover Susan M
Family Community Nursing, East Tennessee State University, Johnson City, TN, USA.
AAOHN J. 2005 Apr;53(4):177-82; quiz 186-7.
Effective communication is essential to practice and can result in improved interpersonal relationships at the workplace. Effective communication is shaped by basic techniques such as open-ended questions, listening, empathy, and assertiveness. However, the relationship between effective communication and successful interpersonal relationships is affected by intervening variables. The variables of gender, generation, context, collegiality, cooperation, self-disclosure, and reciprocity can impede or enhance the outcome of quality communication. It is essential for occupational health nurses to qualitatively assess the degree to which each of these concepts affects communication and, in turn, relationships at work.
有效的沟通对于实践至关重要，并且能够改善工作场所的人际关系。有效的沟通由诸如开放式问题、倾听、同理心和坚定自信等基本技巧塑造而成。然而，有效沟通与成功人际关系之间的关系会受到中介变量的影响。性别、代际、情境、同事关系、合作、自我表露和互惠等变量可能会阻碍或增强高质量沟通的结果。职业健康护士定性评估这些概念中的每一个对沟通以及进而对工作中的人际关系产生影响的程度至关重要。
