Mackenzie J
Nurs Stand. 1992;6(29):37-9. doi: 10.7748/ns.6.29.37.s42.
Setting standards of care is an activity which requires creativity, but may lead nurses into conflict. Issues such as nurse accountability, understanding of the nurse's role and the philosophy of the organisation in which the nurse works, will affect and complicate the process of standard setting. Ultimately, it is suggested, consultation to discover what the patient defines as quality care may provide the most effective means of reducing the conflict.
制定护理标准是一项需要创造力的活动，但可能会使护士陷入冲突。诸如护士的问责制、对护士角色的理解以及护士工作所在组织的理念等问题，将影响标准制定过程并使其复杂化。最终，有人建议，通过咨询来了解患者所定义的优质护理，可能是减少冲突的最有效方法。
