Lin Yu-Hua, Liu Hsueh-Erh
School of Nursing, I-Shou University, Taiwan.
Int J Nurs Stud. 2005 Sep;42(7):773-8. doi: 10.1016/j.ijnurstu.2004.11.010.
The purpose of this study was to explore the prevalence of workplace violence (WPV) committed by patients and their family members against healthcare workers in south Taiwan. WPV incident questionnaires were completed by 205 nurses from a medical facility in south Taiwan. Sixty-two percent of the nurses reported experiencing WPV. The majority of the cases consisted of verbal abuse including threats of violence or threatening words from patients or families. The verbal expressions of violence were mainly due to misunderstanding and drunkenness on the part of patients and their families, and personal problems in the nurses' relationships with doctors and co-workers. The cases of physical WPV reported by the nurses were perpetrated by patients who were mentally unstable. The findings of this study may help hospitals and nurses in avoiding, reducing, and controlling incidents of WPV.
本研究旨在探讨台湾南部患者及其家属对医护人员实施的工作场所暴力（WPV）的发生率。来自台湾南部一家医疗机构的205名护士填写了WPV事件调查问卷。62%的护士报告曾遭遇WPV。大多数案例包括言语辱骂，如患者或家属的暴力威胁或威胁性言语。暴力的言语表达主要是由于患者及其家属的误解、醉酒，以及护士与医生和同事关系中的个人问题。护士报告的身体WPV案例是由精神不稳定的患者实施的。本研究结果可能有助于医院和护士避免、减少和控制WPV事件。
