国家质量论坛认可医院患者医疗服务满意度调查。
NQF endorses HCAHPS patient perception survey.
出版信息
Healthcare Benchmarks Qual Improv. 2005 Jul;12(7):82-3.
PMID:16021980
Abstract
Communication one of the key considerations in majority of care domains. National Quality Forum steering committee reinstates two questions dealing with courtesy and respect. Quality managers should use poor scores to identify opportunities for improvement.
摘要
沟通是大多数护理领域的关键考量因素之一。国家质量论坛指导委员会恢复了两个关于礼貌和尊重的问题。质量管理人员应利用低分来识别改进机会。
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