Bancsik Karoly, Daina Madalina Diana, Ghitea Timea Claudia, Bancsik Raluca, Daina Lucia Georgeta
Trauma, University of Oradea, Oradea, ROU.
Public Health, University of Oradea, Oradea, ROU.
Cureus. 2024 Sep 24;16(9):e70111. doi: 10.7759/cureus.70111. eCollection 2024 Sep.
The global healthcare landscape is shifting toward patient-centered care, emphasizing the integration of patient feedback into service delivery. Romania, aligning with this trend, has implemented patient-perceived quality assessment tools to enhance healthcare services and better meet patient needs and expectations. This study aims to review comprehensively the implementation and impact of these tools in Romania, focusing on their role in improving healthcare quality. By examining key assessment instruments such as the Patient Satisfaction Questionnaire (PSQ), the Service Quality (SERVQUAL) model, and the Romanian Healthcare Quality Assessment Survey (RHQAS), the research seeks to understand how these tools have been used to identify areas for improvement and drive advancements in patient care. Employing a comprehensive review methodology, the study will conduct a thorough literature search to identify relevant studies, reports, and publications, analyzing the PSQ, SERVQUAL, and RHQAS in detail to understand their measurement domains, psychometric properties, and application within Romania. Additionally, qualitative data from interviews with healthcare providers and patients may be collected to offer further insights into the use and effectiveness of these tools. The study's findings are expected to provide valuable insights into the role of patient-perceived quality assessment tools in enhancing healthcare in Romania, identifying strengths, weaknesses, and opportunities for improvement. The results will highlight the effectiveness of combining international methodologies with localized adaptations to address the specific needs of the Romanian healthcare system, ultimately contributing to the ongoing efforts to improve patient satisfaction and health outcomes by informing the development and refinement of patient-centered care initiatives in Romania.
全球医疗格局正在向以患者为中心的护理转变，强调将患者反馈纳入服务提供过程。罗马尼亚顺应这一趋势，实施了患者感知质量评估工具，以改善医疗服务，更好地满足患者需求和期望。本研究旨在全面回顾这些工具在罗马尼亚的实施情况及其影响，重点关注它们在提高医疗质量方面的作用。通过考察关键评估工具，如患者满意度调查问卷（PSQ）、服务质量（SERVQUAL）模型和罗马尼亚医疗质量评估调查（RHQAS），该研究旨在了解这些工具如何被用于识别改进领域并推动患者护理的进步。采用综合回顾方法，该研究将进行全面的文献检索，以识别相关研究、报告和出版物，详细分析PSQ、SERVQUAL和RHQAS，以了解它们的测量领域、心理测量特性以及在罗马尼亚的应用情况。此外，可能会收集来自医疗服务提供者和患者访谈的定性数据，以进一步深入了解这些工具的使用情况和有效性。该研究的结果有望为患者感知质量评估工具在提升罗马尼亚医疗水平中的作用提供有价值的见解，识别优势、劣势和改进机会。研究结果将突出将国际方法与本地化调整相结合以满足罗马尼亚医疗系统特定需求的有效性，最终通过为罗马尼亚以患者为中心的护理举措的制定和完善提供信息，为提高患者满意度和健康结果的持续努力做出贡献。
