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利用员工手册预防问题。

Using an employee handbook to head off problems.

作者信息

Hills Laura Sachs

出版信息

J Med Pract Manage. 2005 May-Jun;20(6):295-8.

PMID:16095072
Abstract

Most medical practices agree that an employee handbook is a great idea. Many, however, don't know how to write a good handbook. This article provides a helpful overview of the kinds of materials that should and should not be included in your practice's employee handbook. It explores the many benefits of employee handbooks and identifies four policy topics that you should avoid. It suggests the benefits and potential uses of a glossary in your employee handbook and provides an example of the terms that might be included in a medical practice glossary. This article also suggests the appropriate language and tone for employee handbooks and offers advice about distributing them so your staff will read and understand your personnel policies. Finally, the article offers a blueprint for creating your own employee handbook.

摘要

大多数医疗业务机构都认为员工手册是个好主意。然而,许多机构不知道如何编写一本好的手册。本文对手册中应包含和不应包含的各类材料进行了有益的概述。它探讨了员工手册的诸多益处,并指出了四个应避免的政策主题。它提出了在员工手册中使用术语表的好处和潜在用途,并给出了医疗业务术语表中可能包含的术语示例。本文还建议了员工手册应使用的恰当语言和语气,并就手册的分发提供建议,以便员工阅读并理解人事政策。最后,本文提供了创建自己的员工手册的蓝图。

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