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Little things like kind words, propped pillows, afternoon snacks, and follow-up calls can make a world of difference in how patients perceive you and your staff. Make sure your staff members introduce themselves to patients and explain what they are about to do. Make your best effort to minimize times that patients are hungry, angry, lonely, or tired. Seek input from patients who left without being seen to help avoid similar problems in the future.
像亲切的话语、垫高的枕头、午后点心和跟进电话这样的小事，会在很大程度上影响患者对你和你的员工的看法。确保你的员工向患者自我介绍，并解释他们将要做什么。尽最大努力减少患者饥饿、愤怒、孤独或疲惫的次数。向未就诊就离开的患者征求意见，以帮助避免未来出现类似问题。
