A 'Nod' to patient needs boosts satisfaction rates.

Little things like kind words, propped pillows, afternoon snacks, and follow-up calls can make a world of difference in how patients perceive you and your staff. Make sure your staff members introduce themselves to patients and explain what they are about to do. Make your best effort to minimize times that patients are hungry, angry, lonely, or tired. Seek input from patients who left without being seen to help avoid similar problems in the future.