美国工业中的全面质量管理。
Total quality management in American industry.
作者信息
Widtfeldt A K, Widtfeldt J R
出版信息
AAOHN J. 1992 Jul;40(7):311-8.
The definition of total quality management is conformance to customer requirements and specifications, fitness for use, buyer satisfaction, and value at an affordable price. The three individuals who have developed the total quality management concepts in the United States are W.E. Deming, J.M. Juran, and Philip Crosby. The universal principles of total quality management are (a) a customer focus, (b) management commitment, (c) training, (d) process capability and control, and (e) measurement through quality improvement tools. Results from the National Demonstration Project on Quality Improvement in Health Care showed the principles of total quality management could be applied to healthcare.
全面质量管理的定义是符合客户要求和规格、适用性、买方满意度以及以可承受的价格提供价值。在美国提出全面质量管理概念的三个人是W.E.戴明、J.M.朱兰和菲利普·克罗斯比。全面质量管理的普遍原则包括：（a）以客户为中心；（b）管理层承诺；（c）培训；（d）过程能力与控制；（e）通过质量改进工具进行衡量。医疗保健质量改进国家示范项目的结果表明，全面质量管理的原则可以应用于医疗保健领域。
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