Makaryus Amgad N, Friedman Eli A
Department of Medicine, North Shore University Hospital, Manhasset, NY, USA.
J Healthc Qual. 2005 Jul-Aug;27(4):53-6. doi: 10.1111/j.1945-1474.2005.tb00568.x.
This brief report determines whether patients admitted to a large teaching hospital knew the name of their caretaker (physician or nurse) and whether emphasis on patients' awareness of this name improved their recall. A survey of 100 patients on the internal medicine and neurology services at a large teaching hospital in BrookLyn, NY, was conducted. A derivative survey was also conducted on 30 different patients to see whether caretaker name recall was enhanced after the patients were advised of the importance of remembering this name. Of patients initially tested, 14.7% correctly stated their physician's name, and 21.3% correctly stated their nurse's name (p < 0.3). After being given the name of their physician in writing and being asked to remember it, 76.2% of a different group of patients correctly stated their physician's name. Less than a quarter of the patients initiaLLy surveyed were able to state either their physician's or nurse's name. However, after a specific effort to have a smaller group of patients remember their physician's name, more than 75% did so. Therefore, it was concluded that simple interventions such as providing the patients with their physician's name in writing and emphasizing the importance of knowing it result in a significantly greater percentage of physician-name recall.
本简短报告旨在确定入住一家大型教学医院的患者是否知道其护理人员（医生或护士）的姓名，以及强调患者对该姓名的知晓度是否能提高他们的记忆能力。对纽约布鲁克林一家大型教学医院内科和神经科的100名患者进行了一项调查。还对另外30名不同的患者进行了衍生调查，以了解在告知患者记住护理人员姓名的重要性后，他们对护理人员姓名的记忆是否得到增强。在最初接受测试的患者中，14.7%正确说出了他们医生的名字，21.3%正确说出了他们护士的名字（p<0.3）。在以书面形式告知另一组患者他们医生的名字并要求他们记住后，76.2%的患者正确说出了他们医生的名字。最初接受调查的患者中，不到四分之一的人能够说出他们医生或护士的名字。然而，在做出特别努力让一小部分患者记住他们医生的名字后，超过75%的人做到了。因此，得出的结论是，诸如以书面形式向患者提供其医生的名字并强调知晓该名字的重要性等简单干预措施，会使能正确说出医生名字的患者比例显著提高。
