Devaney Anne, Outhwaite Helen
Postgraduate Medical Centre, York Hospital, York, UK.
Health Info Libr J. 2005 Dec;22(4):253-61. doi: 10.1111/j.1471-1842.2005.00601.x.
A report on the findings of research into the learning resource needs of support staff conducted at York Hospital.
A qualitative method of focus groups was used to explore the views and experiences of support staff. This provided a rich source of data and allowed an often overlooked group to give their own experiences of learning and libraries. This was supplemented by one-to-one interviews using more in-depth questions. A literacy and numeracy test gave a general picture of essential skill levels within the sample group.
An improvement in communication to support staff needs to take place to ensure that all support staff know about the library, how and where to access training and obtain a network computer password. The project confirmed the need to expand library resources for support staff. It was found that there were no obvious essential skills resources within the Trust and a lack of awareness of essential skill issues.
The learning needs of support staff need to be addressed sensitively. Many have had unfavourable experiences. Lack of access to computers and information technology (IT) training contributed to the group favouring written communication. More work needs to be done on essential skills for all staff.
关于在约克医院对辅助人员学习资源需求的研究结果报告。
采用焦点小组的定性方法来探究辅助人员的观点和经历。这提供了丰富的数据来源，并让一个常被忽视的群体能够分享他们自身的学习及图书馆使用经历。通过一对一访谈并提出更深入的问题对其进行补充。一项读写和算术测试展现了样本组内基本技能水平的总体情况。
需要改进与辅助人员需求相关的沟通，以确保所有辅助人员都了解图书馆、知道如何以及在哪里获取培训并获得网络计算机密码。该项目证实了为辅助人员扩充图书馆资源的必要性。研究发现信托机构内没有明显的基本技能资源，且对基本技能问题缺乏认识。
辅助人员的学习需求需要得到妥善处理。许多人都有过不愉快的经历。无法使用计算机和接受信息技术（IT）培训导致该群体更倾向于书面沟通。需要为全体员工的基本技能开展更多工作。
