Gururajan Raj, Moloney Clint, Soar Jeffrey
Department of Information Systems, University of Southern Queensland, Toowoomba, Australia.
J Telemed Telecare. 2005;11 Suppl 2:S37-8. doi: 10.1258/135763305775124849.
Many health-care providers in Australia are exploring the use of wireless technology to improve service delivery. It appears that the solutions so far have been dictated by the hardware vendors and that the business case is yet to drive the implementations. A focus group discussion was facilitated with eight senior management staff involved in health care in Western Australia. This resulted in a set of challenges, which were used to invite opinions from nursing staff in Queensland. A total of 31 interviews were conducted. The analysis returned a set of 63 themes, which were grouped. These groupings reflected the challenges as lack of user-friendly applications, unreliable technology, substandard testing, shortage of staff, concerns for security, reliance on technology, existing problems, work schedule, training, outdated health policy, coverage of wireless links, confidentiality and lack of awareness. The interviews clearly indicated the need for training and awareness procedures. The present study provides some of the information necessary to realize an enterprise-wide implementation of wireless technology.
澳大利亚的许多医疗服务提供者正在探索使用无线技术来改善服务提供。目前看来，解决方案是由硬件供应商主导的，而商业案例尚未推动实施。我们组织了一次焦点小组讨论，参与者是西澳大利亚州八名参与医疗保健的高级管理人员。讨论得出了一系列挑战，并据此征求了昆士兰州护理人员的意见。总共进行了31次访谈。分析得出了63个主题，并进行了分组。这些分组反映出的挑战包括缺乏用户友好型应用程序、技术不可靠、测试不达标、人员短缺、安全担忧、对技术的依赖、现有问题、工作时间表、培训、过时的卫生政策、无线链路覆盖范围、保密性以及缺乏认识。访谈明确表明需要培训和提高认识的程序。本研究提供了一些实现无线技术企业级实施所需的信息。
