Phattharayuttawat Sucheera, Ngamthipwatthana Thienchai
Department of Psychiatry, Faculty of Medicine, Siriraj Hospital, Mahidol University, Bangkok 10700, Thailand.
J Med Assoc Thai. 2005 Aug;88(8):1067-76.
Satisfaction with mental services is an important quality and outcome variable. The Thai Psychiatric Satisfaction Scale (TPSS) is developed in order to measure service satisfaction.
The purpose of the present study was to develop the Thai Psychiatric Satisfaction Scale (TPSS), having adequate and sufficient validity and reliability.
A sample of people with mental illness in the Department of Psychiatry, Siriraj Hospital was assessed. The TPSS was administered. Then factor analysis, internal consistency and test-retest reliability were analized.
The Thai Psychiatric Satisfaction Scale (TPSS) contains seven domains: Professionals' Skills and Behavior, Information, Access, Efficacy, Type of Intervention, Relative's Involvement, and Environment and Setting. The infinity coefficient for the TPSS was 0.97 (95% CI 0.94-0.97) and ranged from 0.70 (95% CI 0.68-0.76) to 0.96 (95% CI 0.94-0.97). Test-retest for TPSS was 0.82. (95% CI 0.78-0.85).
This TPSS is a validated and reliable multi-dimensional scale which measures the satisfaction of patients with mental health services for routine clinical practice in mental health service.
对精神科服务的满意度是一个重要的质量和结果变量。泰国精神科满意度量表（TPSS）旨在测量服务满意度。
本研究旨在开发具有充分有效性和可靠性的泰国精神科满意度量表（TPSS）。
对诗里拉吉医院精神科的精神病患者样本进行评估，应用TPSS量表，然后进行因子分析、内部一致性分析和重测信度分析。
泰国精神科满意度量表（TPSS）包含七个维度：专业人员的技能与行为、信息、可及性、疗效、干预类型、亲属参与度以及环境与场所。TPSS的无限系数为0.97（95%置信区间0.94 - 0.97），各维度系数范围为0.70（95%置信区间0.68 - 0.76）至0.96（95%置信区间0.94 - 0.97）。TPSS的重测信度为0.82（95%置信区间0.78 - 0.85）。
该泰国精神科满意度量表（TPSS）是一个经过验证的、可靠的多维量表，可用于测量精神卫生服务中患者对常规临床实践的心理健康服务满意度。
