Healthcare Benchmarks Qual Improv. 2006 Feb;13(2):17-9.
Distractions such as lighting and background noise can significantly impair communications. Leaders must empower interns to raise appropriate questions with more senior staff. Authors recommend incorporation of handoff tools into existing information technology systems.
诸如灯光和背景噪音等干扰因素会严重妨碍沟通。领导者必须授权实习生向更资深的员工提出恰当的问题。作者建议将交接工具纳入现有的信息技术系统。