Improving services for lesbian clients: what do domestic violence agencies need to do?

In her 2004 master's thesis Simpson identified that lesbian victims of domestic violence who are seeking services face systemic, institutional, and individual barriers. For this qualitative study, building on that work, we used in-depth interviews with six staff members who represented both a traditional domestic violence agency and a lesbian social service agency providing domestic violence services. The interviews revealed policy changes that might be made: institutional inclusion, assessment of language and literature, training and supervision, and institutional evaluation and quality assurance. These changes may improve the experiences of lesbian victims who are seeking services from domestic violence agencies. Each change, with specific examples provided, is discussed.